Vehicle rental terms and conditions

What is the car rental procedure? +

If you wish to rent a car, use the search engine at the top of homepage site. Next, select the car model and click the Rent button. After completing the rental form, select your payment method and confirm your reservation. You can also call 733 133 333 and book a car by phone.

Can anyone with a valid driving licence rent a car? +

While concluding the Agreement, each Customer is required to declare that he holds the appropriate authorization to drive a car in the Republic of Poland for at least 3 years and is over 21 years old. 

Where can I travel in a car rented from ERC? +

The Parties each time agree on the area available for travel in the rented car in the lease agreement.

Rental costs

Can I pay on the spot? +

According to the rules of car rental, payment must be made at the latest at the time of pick-up of the car.

Can the car rental payment be divided into instalments? +

The Customer has to pay the full amount with the deposit in advance because this is the condition for handing over the car.

Vehicle theft or damage

What if the vehicle is stolen or damaged? +

In the event of damage to the vehicle, the customer is required to complete the Envio Rental Car police report and provide us with all the necessary information so that the damage can be repaired.

Can I make a quick repair to avoid additional charges when returning it, if the vehicle is damaged? +

No – the agreement with Envio Rental Car regulates the rights and obligations of each party in detail. In the event of any damage, it is the customer’s responsibility to notify us of the situation as soon as possible.

Conditions of returning the vehicle

Can I leave the vehicle at any place? +

The vehicle must be delivered to the place indicated in the rental agreement. As a rule, the vehicle must be left at the premises of Envio Rental Car, unless the parties agreed otherwise when concluding the agreement.

Will I receive a written confirmation of receipt after returning the vehicle? +

Yes. Each time we collect a car from the customer we draw up a return report for approval by both parties.

No answer found?

Talk to our consultant who will answer your questions or guide you through the booking process.

+48 733 133 333 Our helpline works daily from 9 a.m. to 9 p.m. local time